You may reschedule or cancel your appointment up to 24 hours in advance of your appointment time. If less than 24hours is given you will be liable for 100% of the treatment fee you booked.
Please understand that the clinic has been closed for a long period of time and therefore there are clients waiting to be treated. Giving less than 24 hours notice isn't sufficient for me to fill in the slot you booked and may incur clients in who are on the waiting list to lose the chance to receive the treatment they may need.
Clients who either forget or consciously choose not to avail of their appointment for whatever reason will be considered a “no-show”.
Clients who don't show the day of their appointment will receive an invoice/payment link for the full amount of the treatment fee they missed, and this missed fee will be required in order to rebook another appointment.
Non-shows are considered a serious lack of respect, not only for the therapist but also for clients who may be waiting to receive treatment.
Therefore, I reserve the right to decline future appointments or ask for the owed fee upon the next booking when a non-show has been experienced. I reserve the right to cancel or decline bookings where a boundary between client and therapist has been trespassed by the client.
Arriving in time
Appointment times have been arranged specifically for you.
Clients must arrive in time for their appointment. Please do not arrive more than 5 minutes early and for your own benefit do not arrive late.
Clients who show up late will not be given extra time. If you are late for your appointment the actual time of your treatment may be shortened to accommodate other appointments that follow yours.
Time must be respected both ways. If you are considerably late for your appointment and decide to cancel your appointment, your fee will be due and non-refundable.