It is important for me that you are happy with the order you received!
For hygiene reasons I can't accept returns unless there is faulty in your jewellery so please double check sizes in the product info page before purchasing. In the case that your product is faulty you can return the product within 14 calendar days of receiving it.
Some orders are made to order and are processed within 1-4 business days excluding holidays and weekends. After you purchase your item the making process may start inmmediately (depending on the volume of orders) so for this reason cancellations aren’t available. However, if you need to add an item or modify your order before the making process has started send email hello.crystalcrafts@gmail.com as soon as possible and I can let you know if the change is possible. Changes in your order aren’t possible after the order has:
a. Started the crafting process,
b. posted
If something goes wrong with your order please email me at hello.crystalcrafts@gmail.com explaining the issue and how would you like the matter to be resolved. In the unsual event that your jewellery arrives faulty please email me within 5 days of receiving your order to arrange an exchange or refund. Crystal Crafts are not responsible for items that get lost, so it is advisable to track your package. Costumers are liable for any costs incurred in returning or exchanging their products to the seller.
If your item needs repairing you can contact hello.crystalcrafts@gmail.com with pictures of the item to see whether the item can be repaired. Customers are responsible for costs of shipping related to repairing their item.
